Process
Five steps from inquiry to handoff.
The same path for every package. The delivery date on your quote starts the business day after your inputs are in.
Step 01
Send a short inquiry
Name, email, and a few lines about what you need.
Pick a package if you know it. If not, describe the problem and we will suggest one.
You get a reply within one business day with either a fixed quote or two or three questions.
- You
- Send the inquiry.
- Northline
- Reply within one business day.
Step 02
Approve a fixed quote
Price, delivery date, and exactly what is included.
The quote lists the deliverable, the price, the date, and what we need from you.
Approve by email and pay the 50% deposit. That reserves your production slot.
- You
- Approve and pay the deposit.
- Northline
- Reserve the slot and send the intake questions.
Step 03
Intake
A short call or written answers, plus your materials.
Launch Site customers get a 30-minute call. Other packages usually work from written answers.
The delivery clock starts the next business day after your inputs are in.
- You
- Answer the questions, send logo, photos, and access.
- Northline
- Confirm the delivery date in writing.
Step 04
Review the full draft
You see the finished thing, not a sketch.
Sites arrive as a working preview link. Copy, briefs, and visuals arrive as files.
Collect feedback from everyone on your side and send it in one pass.
- You
- Send one consolidated set of changes.
- Northline
- Apply the revision round and return the final.
Step 05
Handoff
Files, access, and a plain-language guide.
Sites go live on your domain and hosting. Documents arrive in editable formats.
The balance is due on handoff. Anything broken at handoff is fixed free for 14 days.
- You
- Pay the balance. Take the keys.
- Northline
- Hand over files, access, and the edit guide.
Working rules
Four things that keep projects short.
- Consolidated feedback
- Collect notes from everyone who needs a say and send them once. Piecemeal feedback slows everything down.
- Written scope, written changes
- The quote is the contract. Changes are agreed in writing before they are done.
- Your accounts, your keys
- Domains, hosting, and tools live on accounts you own. We set them up and hand over the logins.
- Reply within one business day
- Every email during a project gets an answer by the next business day. Revision rounds are turned around in two.
Next step
Send a short inquiry. Get a fixed quote.
Name, email, a few lines. Reply within one business day with a price and a date.